Diva Spin Casino Privacy Policy

Your privacy matters to us. The Diva Spin Casino privacy policy explains in clear and accessible language how we collect, use, store, and protect your personal data. Whether you are browsing our website, creating a player account, making a deposit, or contacting our support team, Diva Spin Casino processes your information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the European General Data Protection Regulation (GDPR) where applicable. This Diva Spin Casino data protection page is designed to give you full transparency about our data collection practices and your privacy rights as a player.

Who Is the Data Controller?

The data controller responsible for the personal information collected through divaspincasino-online.com is the operator of Diva Spin Casino — a company registered and licensed in Curaçao under the Government of Curaçao gaming authority. All data processing activities are carried out under the oversight of this entity. If you have any questions or concerns about Diva Spin Casino data protection practices, you can contact our Data Protection Officer (DPO) at [email protected].

What Personal Data Does Diva Spin Casino Collect?

The Diva Spin Casino privacy policy covers several categories of personal data that we collect from players. The type of user data we gather depends on how you interact with our platform:

Identification Data

• Full name, date of birth, and nationality
• Government-issued ID number (for KYC verification)
• Username and password (stored in encrypted form)

Contact Data

• Email address and telephone number
• Residential address and postcode

Financial Data

• Payment method details (card numbers stored only partially, in compliance with PCI-DSS)
• Transaction history (deposits, withdrawals, and bonuses)
• Bank account or e-wallet identifiers

Gaming Activity Data

• Games played, bet amounts, and session duration
• Bonus usage and wagering progress
• VIP level and loyalty points history

Technical Data

• IP address, browser type, and device information
• Geolocation data (country and region)
• Log files and access timestamps

Communication Data

• Records of live chat conversations and email correspondence
• Responses to surveys or promotions

Sensitive Data

In limited circumstances, Diva Spin Casino may collect sensitive personal information — such as health-related data provided voluntarily in the context of responsible gambling requests (e.g., self-exclusion). This data is treated with the highest level of confidentiality and used only for the purpose for which it was provided.

Data from Third Parties

Diva Spin Casino may receive personal data from third-party sources, including identity verification services, fraud prevention databases, and payment processors. This data collection is carried out in accordance with applicable laws and is used solely for the purposes outlined in this Diva Spin Casino privacy policy.

How We Use Your Personal Data

The data processing activities carried out by Diva Spin Casino serve the following purposes:

Diva Spin Casino will never use your personal information for purposes that are incompatible with those listed above. Where we rely on your consent for data processing, you have the right to withdraw that consent at any time.

Diva Spin Casino Cookie Policy

The Diva Spin Casino cookie policy explains how we use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us provide a better user experience and analyse how our platform is used.

Types of Cookies We Use

• Essential cookies: Required for the basic functioning of the website. These cannot be disabled.
• Analytical cookies: Help us understand how players navigate and use the site (e.g., Google Analytics).
• Functional cookies: Remember your preferences such as language settings and preferred games.
• Marketing cookies: Used to deliver personalised advertising and track the effectiveness of promotions.

You can manage your cookie preferences at any time via the cookie settings banner displayed on your first visit to divaspincasino-online.com. Please note that disabling certain cookies may affect the functionality of the website.

Sharing Your Data with Third Parties

Diva Spin Casino values your confidentiality and does not sell your personal data to unauthorised third parties. However, certain sharing of user data is necessary for the operation of our services. Your information may be shared with:

• Payment providers — to process deposits and withdrawals (PayID, Visa, Mastercard, Skrill, Neteller, Bitcoin, etc.)
• Identity verification services — to complete KYC requirements
• Regulatory authorities — as required by law (e.g., anti-money laundering reporting)
• Technology partners — such as game providers and software vendors who support the platform
• Customer support platforms — used to deliver live chat and email support

All third parties who receive personal information from Diva Spin Casino are bound by contractual obligations of confidentiality and are required to comply with applicable data protection laws.

International Data Transfers

As a globally operating platform, Diva Spin Casino may transfer your personal data to countries outside Australia. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognised under Australian and international privacy law. The Diva Spin Casino privacy policy ensures that your data receives the same level of protection regardless of where it is processed.

Data Security at Diva Spin Casino

Data security and information security are top priorities at Diva Spin Casino. We employ industry-leading measures to protect your personal information from unauthorised access, loss, or disclosure. Our data security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Firewall protection and intrusion detection systems
• Encrypted data storage for sensitive fields such as passwords and payment details
• Regular security audits and penetration testing
• Staff training on privacy and data protection best practices

Despite these measures, no online system is completely immune to risk. We encourage all players to use strong, unique passwords and to enable two-factor authentication where available.

Data Retention Periods

Diva Spin Casino retains your personal data for as long as it is necessary to fulfil the purposes outlined in this privacy policy, or as required by law. Typical data storage periods are:

• Account data: Retained for the lifetime of your account plus 5 years after closure (for legal and AML compliance)
• Transaction data: Retained for 7 years (financial record-keeping obligations)
• Communication records: Retained for 3 years after the last interaction
• Marketing preferences: Until you withdraw consent

Once the applicable retention period expires, your personal information is securely deleted or anonymised.

Your Privacy Rights

As an Australian player, your privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles include the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that inaccurate or incomplete data be updated
• Deletion — Ask us to delete your user data (subject to legal retention requirements)
• Restriction — Request that we limit how we process your data in certain circumstances
• Data portability — Receive your data in a machine-readable format
• Objection — Object to processing based on legitimate interests
• Withdrawal of consent — Withdraw your consent for marketing or other consent-based processing at any time

To exercise any of these privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to all privacy requests within 30 days.

Supervisory Authority — OAIC

If you believe that Diva Spin Casino has not adequately addressed your data protection concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. The OAIC is the independent national regulator for privacy and freedom of information.

Marketing Communications and Opt-Out

With your consent, Diva Spin Casino may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. If you no longer wish to receive marketing communications, you can:

• Click the "unsubscribe" link at the bottom of any marketing email
• Update your communication preferences in your account dashboard
• Contact our support team at [email protected]

Opting out of marketing will not affect the delivery of essential account-related communications.

Changes to the Diva Spin Casino Privacy Policy

The Diva Spin Casino privacy policy may be updated from time to time to reflect changes in our data processing practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via email or an in-platform notification. We encourage all players to review this privacy policy periodically to stay informed about how your personal information is being protected.

Frequently Asked Questions — Diva Spin Casino Data Protection

What personal data does Diva Spin Casino collect?

Diva Spin Casino collects identification, contact, financial, gaming activity, and technical data as part of its standard operations. The full scope of data collection is outlined in the relevant sections of this Diva Spin Casino privacy policy.

Is my personal information shared with third parties?

Your personal data may be shared with payment processors, identity verification services, and regulatory authorities as required by law. Diva Spin Casino never sells your user data to unauthorised third parties. All partners are bound by confidentiality agreements.

How does Diva Spin Casino protect my financial data?

All financial transactions and sensitive data are protected with 256-bit SSL/TLS encryption. Our data security systems meet the highest industry standards, and we conduct regular audits to ensure information security is maintained at all times.

How long does Diva Spin Casino retain my data?

Account data storage extends for the duration of your account plus 5 years after closure. Financial transaction records are retained for 7 years in accordance with legal requirements. Once these periods expire, your data is securely deleted.

Can I request deletion of my personal data?

Yes. Under your privacy rights, you may request deletion of your personal information. However, certain data may need to be retained to comply with legal obligations such as AML regulations. Contact our DPO at [email protected] to make a deletion request.

What cookies does Diva Spin Casino use?

Diva Spin Casino uses essential, analytical, functional, and marketing cookies. You can manage your cookie preferences through the settings banner on our website. The full details of our Diva Spin Casino cookie policy are set out in the relevant section above.

For any further questions about the Diva Spin Casino privacy policy, personal data handling, or your privacy rights, please contact our Data Protection Officer at [email protected] or reach the support team via live chat at divaspincasino-online.com. We are committed to data protection, information security, and maintaining your trust at every step.